top of page
Sugar-and-Spice-logo

Terms & Conditions

These Terms and Conditions apply to all agreements between Lisa Gloeckner of Sugar and Spice Films (hereinafter referred to as the “Content Creator”) and the Client.

 

 

1. Services Provided

 

Content Creator agrees to provide the following services for the Client's wedding:

 

  • Creation of short-form video edits (Reels), with the quantity depending on the selected package

  • Delivery of all usable raw footage captured during the wedding day

  • Delivery of vertical video files via digital download or shared drive

  • Any additional services or deliverables agreed to in writing by both parties

 

 

2. Scope of Work

 

The scope of work includes, but is not limited to:

 

  • A pre-wedding consultation to discuss content preferences, timeline, and logistics

  • Attendance and content capture at the agreed-upon wedding day events according to the confirmed schedule

  • Filming of behind-the-scenes and candid moments throughout the wedding day

  • Editing and post-production of agreed-upon content

  • Delivery of final content in the specified format(s) within the agreed timeframe

 

 

3. Payment

 

The Client agrees to pay the Content Creator the total fee as outlined in the selected package and/or invoice for the services provided under this Agreement. Payment shall be made in the following manner:

  • A non-refundable deposit of 50% of the total fee is required upon booking my service in order to secure the wedding date and the Content Creator’s services.

  • The remaining balance is due no later than 30 days prior to the wedding date. The Content Creator is not obligated to provide services if the final balance has not been received by the due date.

  • Payment method: Bank transfer.

 

 

4. Timeline

 

The Content Creator will make every reasonable effort to deliver the final content to the Client within 48 hours following the wedding day. Delivery timelines may vary depending on circumstances. If any delays occur, the Content Creator will notify the Client as soon as reasonably possible and provide an updated delivery timeframe.

​

​

5. Ownership and Usage Rights

 

The Content Creator retains full copyright ownership of all photos and videos created under this Agreement. Once full payment has been received, the Client is granted a non-exclusive, non-transferable licence to use the content for personal, non-commercial purposes, including sharing on personal social media platforms. The Client agrees not to sell, license, or commercially distribute the content without the written permission of the Content Creator. The Client acknowledges that the Content Creator may use the content for self-promotional purposes, including but not limited to their website, social media platforms, marketing materials, and professional portfolio.

 

 

6. Cancellation and Refunds

 

a. Client Cancellation: The Client may cancel this Agreement at any time by providing written notice to the Content Creator.

In the event of cancellation:

 

i. The deposit is non-refundable as it secures the wedding date and compensates the Content Creator for reserving that date.

 

ii. If cancellation occurs within 30 days of the wedding date, the full remaining balance may become payable, as the Content Creator may be unable to secure another booking for that date.

 

b. Content Creator Cancellation: The Content Creator reserves the right to cancel this Agreement under the following circumstances:

 

i. Force Majeure: If the Content Creator is unable to perform the services due to circumstances beyond their reasonable control, including but not limited to natural disasters, government restrictions, war, terrorism, serious illness, or other unforeseen events, the Content Creator shall not be held liable for failure to perform under this Agreement. In such cases, any payments made (excluding the non-refundable deposit) will be refunded where applicable.

 

ii. Client Breach: If the Client fails to meet their obligations under this Agreement, including but not limited to failure to make required payments or failure to cooperate reasonably with the Content Creator, the Content Creator reserves the right to terminate this Agreement and retain any payments already received.

 

 

7. Additional Expenses

 

a. The Client agrees to reimburse the Content Creator for any reasonable additional expenses incurred in connection with the services provided under this Agreement, including but not limited to travel, accommodation, parking, equipment rental, and catering (vendor meals), where applicable. Any such expenses will be communicated to the Client in advance where reasonably possible and will be itemised on the final invoice.

b. For bookings exceeding 5 hours of coverage, the Client agrees to provide the Content Creator with a vendor meal on the wedding day. This must be arranged by the Client with the catering company and/or wedding planner in advance and clearly communicated prior to the event.

8. Confidentiality

 

Both parties agree to maintain the confidentiality of any sensitive information exchanged during the course of this contract, including but not limited to personal details, wedding plans, and creative ideas.

 

 

9. Creative Style and Expectations

 

The Client acknowledges that they are familiar with the Content Creator’s style and body of work and agree that the Content Creator will capture and edit the content in a style consistent with their portfolio and previous work.

The Client understands that creative interpretation, lighting conditions, weather, venue restrictions, and the natural flow of the event may influence the final result.

 

 

10. Missed Moments

 

The Content Creator will make reasonable efforts to capture key moments throughout the wedding day; however, due to the live nature of events, the Content Creator cannot guarantee the capture of any specific moment, pose, or event. The Client acknowledges that certain moments may be missed due to circumstances beyond the Content Creator’s control, including but not limited to schedule changes, guest interference, venue restrictions, or lighting conditions.

 

 

11. Cooperation with other vendors

 

The Client understands that the Content Creator works alongside other vendors such as photographers, videographers, planners, and venue staff.

The Client agrees that the primary photographer and/or videographer shall have priority when capturing key moments. The Content Creator will work respectfully alongside other vendors but cannot be held responsible if access or filming opportunities are limited due to other vendors' requirements or positioning.

 

 

12. Equipment and Technical issues

 

The Content Creator will take reasonable care in capturing and storing all footage. However, the Client acknowledges that unforeseen circumstances may occur, including but not limited to equipment malfunction, file corruption, loss of footage, or technical failure.

In the unlikely event that the Content Creator is unable to deliver part or all of the content due to technical failure beyond their control, liability shall be limited to the refund of any payments received.

 

 

13. Mobile Device Filming

 

The Client acknowledges that the Content Creator primarily captures content using mobile devices (e.g., smartphones) in order to provide quick turnaround, social-media-ready content.

While professional care and best practices are used, the Client understands that mobile filming may differ from traditional videography equipment in terms of lighting performance, stabilization, and audio quality. The Client agrees that these characteristics are part of the Content Creator’s service style and delivery format.

Raw footage delivered by the Content Creator is unedited and provided as captured. The Content Creator is not responsible for the quality, framing, or stability of raw clips and no further editing revisions apply to raw footage.

​

​

14. Indemnification

 

The Client agrees to indemnify and hold harmless the Content Creator from any claims, damages, losses, or liabilities arising from the Client’s use, publication, or distribution of the content provided under this Agreement. The Content Creator agrees to indemnify the Client against any claims arising directly from the Content Creator’s breach of this Agreement or infringement of third-party intellectual property rights in the content created under this Agreement.

 

 

15. Governing Law and Jurisdiction

 

This Agreement shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of New Zealand.

 

 

16. Entire Agreement

 

This contract constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings, whether written or oral.

 

 

17. Modifications

 

No modification or amendment to this contract shall be valid unless made in writing and signed by both parties.

 

 

18. Severability

 

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be deemed severed from this Agreement, and the remaining provisions shall continue in full force and effect.

 

By proceeding with the booking you agreeing to these terms and conditions.

bottom of page